Shipping policy

Shipping Policy

DinaMart.com is operated by NXG Group Inc. We are committed to delivering your orders quickly, reliably, and transparently.

Order Processing

All orders are processed within 1 to 2 business days. Orders are not shipped or delivered on weekends or holidays. During high-volume periods, processing times may be slightly extended.

Shipping Methods and Delivery Time

We offer standard and expedited shipping options at checkout.

Estimated delivery times:

Standard Shipping: 3 to 7 business days
Expedited Shipping: 2 to 3 business days

Delivery times may vary depending on your location and carrier delays.

Shipping Charges

Shipping costs are calculated at checkout based on the product, weight, and delivery location. In some cases, we may offer free shipping promotions, which will be clearly indicated on the product page or during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor your shipment status.

Multiple Fulfillment Sources

To provide you with the best pricing and availability, DinaMart may ship products from multiple warehouses or partner suppliers. As a result, items in the same order may arrive separately.

Address Accuracy

Please ensure your shipping address is complete and accurate. DinaMart is not responsible for delays or losses caused by incorrect or incomplete addresses provided at checkout.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us within 5 business days of the expected delivery date. We will work with the carrier to resolve the issue.

International Shipping

Currently, we primarily ship within the United States. For international shipping inquiries, please contact our support team before placing your order.